Here at www.indiantoysmela.com, Our products are always packed with love and care so that the products that reach to you are completely safe and not used before. Our aim is to provide you the products that are genuine and 100% satisfies the customers.
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if we have initiated and processed the order.
In case of receipt of damaged or defective items, please report the same to our email id: indiantoysmela@gmail.com. The request will, however, be entertained once we have physically checked the product and determined the same at our end. This should be reported within 48 hours of receipt of the products.
However, due to some certain reason you are not satisfied with our product we offer easy return and Exchange policy. You can return or exchange our products within 2 days from the date of receiving.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to our notice by reporting the same on our email id: indiantoysmela@gmail.com within 48 hours of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
If the customer wants to raise a return request, he/she will have to communicate the request on email id: indiantoysmela@gmail.com in within 48 hours of receipt of the order. The customer needs book the courier and return the order to our warehouse address mentioned below,
Toy Antiqua (OPC) Pvt. Ltd.
A1-S2, Sarthak Garden Apt., Madgaon Panaji Bypass Road, Dhavli, Ponda, Goa 403401.
Once the cancellation/replacement request is approved after physical verification & consideration if any, then the full amount except the courier charges (to and fro) will be refunded to the customer via original method of payment within 7 to 10 working days.
If the customer has paid twice for one transaction, kindly communicate to us via email and the amount of one transaction will be refunded via same source within 7 to 10 working days.
